Public policy, legal rights & citizen charter MCQ with Answers
20 questions·with explanations·for RAS, Patwari, VDO and other Rajasthan exams
Questions
Q1
The Rajasthan Guaranteed Delivery of Public Services Act, 2011 was brought into force on which date?
(1)14 November 2011✓ Correct answer
(2)1 August 2012
(3)26 January 2011
(4)2 October 2011
Answer: (1) 14 November 2011
Explanation
The Act was brought into force on 14 November 2011, Jawaharlal Nehru's birth anniversary, initially covering 108 services of 15 departments.
Q2
Under the Rajasthan Guaranteed Delivery of Public Services Act, 2011, for unjustified delay in providing a notified service, the penalty that may be imposed on the defaulting official is:
(1)₹100 per day, up to ₹2,000
(2)₹250 per day, up to ₹5,000✓ Correct answer
(3)₹500 per day, up to ₹10,000
(4)₹1,000 per day, up to ₹25,000
Answer: (2) ₹250 per day, up to ₹5,000
Explanation
The second appellate authority may impose ₹250 per day of delay subject to a maximum of ₹5,000 (or a lump-sum penalty of ₹500 to ₹5,000 for failure to provide the service).
Q3
The Rajasthan Right to Hearing Act, 2012 came into force on:
(1)14 November 2011
(2)26 January 2012
(3)1 August 2012✓ Correct answer
(4)15 August 2013
Answer: (3) 1 August 2012
Explanation
The Rajasthan Right to Hearing Act, 2012 was implemented from 1 August 2012 to give citizens a time-bound hearing on their grievances.
Q4
Consider the following statements about the Rajasthan Right to Hearing Act, 2012:
1. Rajasthan was the first state in India to give citizens a statutory right to a hearing on their grievances.
2. A person who is not given a hearing within the stipulated time limit may file a first appeal within 30 days.
3. No fee is charged for filing a complaint or an appeal under the Act.
Which of the statements given above is/are correct?
(1)1 and 2 only
(2)2 and 3 only
(3)1 and 3 only
(4)1, 2 and 3✓ Correct answer
Answer: (4) 1, 2 and 3
Explanation
All three are correct: Rajasthan was the first state with such a law, Section 6 allows a first appeal within 30 days, and no fee is charged for a complaint, appeal or revision.
Q5
Under the Rajasthan Right to Hearing Act, 2012, if a Public Hearing Officer fails without reasonable cause to give a hearing within the time limit, the second appellate authority may impose a penalty of:
(1)Not less than ₹500 and up to ₹5,000✓ Correct answer
(2)Not less than ₹1,000 and up to ₹10,000
(3)Not less than ₹250 and up to ₹2,500
(4)Not less than ₹5,000 and up to ₹25,000
Answer: (1) Not less than ₹500 and up to ₹5,000
Explanation
The Act allows a penalty of not less than ₹500 and not more than ₹5,000 on the Public Hearing Officer.
Q6
Rajasthan's State Public Procurement Portal (SPPP), on which government departments must publish their bid enquiries, has been set up under:
(1)Rajasthan Fiscal Responsibility and Budget Management Act, 2005
(2)Rajasthan Transparency in Public Procurement Act, 2012✓ Correct answer
(3)Rajasthan Guaranteed Delivery of Public Services Act, 2011
(4)Rajasthan Right to Hearing Act, 2012
Answer: (2) Rajasthan Transparency in Public Procurement Act, 2012
Explanation
Section 17 of the Rajasthan Transparency in Public Procurement Act, 2012 provides for the State Public Procurement Portal (sppp.rajasthan.gov.in).
Q7
Which one of the following is NOT an objective of the Rajasthan Transparency in Public Procurement Act, 2012?
(1)Fair and equitable treatment of bidders
(2)Promoting competition in procurement
(3)Reserving all contracts for firms of Rajasthan✓ Correct answer
(4)Safeguarding integrity in the procurement process
Answer: (3) Reserving all contracts for firms of Rajasthan
Explanation
The Act aims at transparency, fair and equitable treatment of bidders, competition, efficiency and economy, and integrity; it does not reserve contracts for local firms.
Q8
The Mazdoor Kisan Shakti Sangathan (MKSS), which led the right to information movement in Rajasthan, was founded in 1990 at:
(1)Tilonia
(2)Kotra
(3)Bhim
(4)Devdungri✓ Correct answer
Answer: (4) Devdungri
Explanation
MKSS was formed on 1 May 1990 at Devdungri village (Rajsamand region) by Aruna Roy, Nikhil Dey, Shankar Singh and local villagers.
Q9
The 40-day dharna at Beawar demanding a law on the right to information was held in which year?
(1)1996✓ Correct answer
(2)1990
(3)2000
(4)1994
Answer: (1) 1996
Explanation
MKSS began the historic 40-day Beawar dharna on 6 April 1996, a landmark in the national RTI movement.
Q10
Who among the following was a founder of the Mazdoor Kisan Shakti Sangathan?
(1)Medha Patkar
(2)Aruna Roy✓ Correct answer
(3)Rajendra Singh
(4)Sunderlal Bahuguna
Answer: (2) Aruna Roy
Explanation
Aruna Roy co-founded MKSS with Nikhil Dey and Shankar Singh in 1990.
Q11
Rajasthan enacted its own state-level Right to Information Act, before the central RTI Act of 2005, in the year:
(1)1997
(2)2002
(3)2000✓ Correct answer
(4)2004
Answer: (3) 2000
Explanation
Rajasthan passed the Rajasthan Right to Information Act in 2000, following the MKSS-led movement.
Q12
'Jan Sunwai', a method popularised by the MKSS in Rajasthan, refers to:
(1)A village court of elders that settles land disputes
(2)An online portal for registering complaints
(3)A hearing held by a legislative committee
(4)A public hearing where official works records are read out✓ Correct answer
Answer: (4) A public hearing where official works records are read out
Explanation
At a Jan Sunwai, records such as muster rolls and bills of public works are read aloud before villagers, exposing corruption; officials are invited to respond.
Q13
The Rajasthan Government launched the Jan Soochna Portal in which year?
(1)2019✓ Correct answer
(2)2015
(3)2017
(4)2021
Answer: (1) 2019
Explanation
The Jan Soochna Portal was launched in Jaipur on 13 September 2019 to give citizens information without filing RTI applications.
Q14
The Jan Soochna Portal of Rajasthan is mainly a step towards compliance with which provision of the Right to Information Act, 2005, dealing with proactive (suo motu) disclosure?
(1)Section 6(1)
(2)Section 4(2)✓ Correct answer
(3)Section 8(1)
(4)Section 19(1)
Answer: (2) Section 4(2)
Explanation
Section 4(2) requires public authorities to disclose information suo motu so that people need minimal recourse to RTI applications; the portal implements this.
Q15
What is the toll-free helpline number of 'Rajasthan Sampark', the state's integrated grievance redressal platform?
(1)104
(2)108
(3)181✓ Correct answer
(4)1076
Answer: (3) 181
Explanation
Grievances can be lodged with Rajasthan Sampark through the toll-free number 181, the portal, the app or e-Mitra centres.
Q16
The concept of the Citizen's Charter was first introduced in 1991 in:
(1)United States
(2)Canada
(3)Australia
(4)United Kingdom✓ Correct answer
Answer: (4) United Kingdom
Explanation
The Citizen's Charter originated in the United Kingdom in 1991; India adopted the idea from 1997.
Q17
The Citizen's Charter programme of the United Kingdom (1991) was launched under which Prime Minister?
(1)Margaret Thatcher
(2)Tony Blair
(3)Harold Wilson
(4)John Major✓ Correct answer
Answer: (4) John Major
Explanation
The Citizen's Charter was launched by the John Major government in 1991 to improve public service standards.
Q18
'Sevottam', a model for excellence in public service delivery whose components include the Citizen's Charter and grievance redress, was developed by:
(1)Ministry of Electronics and Information Technology
(2)Department of Administrative Reforms and Public Grievances✓ Correct answer
(3)Comptroller and Auditor General of India
(4)Department of Expenditure, Ministry of Finance
Answer: (2) Department of Administrative Reforms and Public Grievances
Explanation
Sevottam was developed by the Union Department of Administrative Reforms and Public Grievances (DARPG); its components are Citizen's Charter, grievance redress and service delivery capability.
Q19
Match List-I (initiative) with List-II (year):
List-I: A. e-Mitra (integrated project) B. Rajasthan Guaranteed Delivery of Public Services Act C. Jan Soochna Portal D. Rajasthan Right to Information Act
List-II: 1. 2000 2. 2005 3. 2011 4. 2019
Choose the correct code:
(1)A-1, B-3, C-4, D-2
(2)A-2, B-4, C-3, D-1
(3)A-2, B-3, C-4, D-1✓ Correct answer
(4)A-3, B-2, C-4, D-1
Answer: (3) A-2, B-3, C-4, D-1
Explanation
e-Mitra (merging Lok Mitra and Jan Mitra) began in 2005, the Guaranteed Delivery Act in 2011, Jan Soochna Portal in 2019 and the state RTI Act in 2000.
Q20
Consider the following statements about the Rajasthan Right to Health Care Act, 2022, passed by the Rajasthan Legislative Assembly in March 2023:
1. It provides for emergency treatment and care without prepayment.
2. It provides for a State Health Authority and District Health Authorities.
3. Its benefits are limited to Below Poverty Line (BPL) families.
Which of the statements given above is/are correct?
(1)1 and 2 only✓ Correct answer
(2)2 and 3 only
(3)1 and 3 only
(4)1, 2 and 3
Answer: (1) 1 and 2 only
Explanation
The Act gives every resident free OPD/IPD services at public health institutions and emergency care without prepayment, and sets up State and District Health Authorities; it is not limited to BPL families.